Replacement & Cancellation Policy

Replacement Policy

We only offer replacements for damaged or defective products. No refunds are provided.

When You Can Request a Replacement

You may request a replacement within 1 day of delivery if:

• The product is damaged or defective upon arrival
• You received the wrong product

Non-Returnable Items

Due to hygiene and safety reasons, the following cannot be replaced or returned:

• Products that have been opened, used, or tampered with
• Products without original packaging and seals
• Products damaged due to misuse or improper storage
• Free samples or promotional items

How to Request a Replacement

1. Contact us at customercare@tvah.in or call +91 9049383383 within 1 day of delivery
2. Provide your order number and photos of the damaged/defective product
3. Our team will review your request and respond within 48 hours
4. If approved, we will arrange a pickup and send a replacement
5. If the product is unavailable, you will receive store credit or an exchange for another product

Cancellation Policy

You may cancel your order before it is shipped:

• Contact us immediately at customercare@tvah.in with your order number
• Cancellation requests after shipping cannot be accommodated
• For cancelled orders, the amount will be provided as store credit

Need Help?

For any questions regarding replacements or cancellations, please contact us: