Terms & Conditions

1. Introduction

Welcome to TVAH ("Company", "we", "our", "us"). These Terms and Conditions govern your use of our website located at tvah.in (the "Site") and your purchase of products from our online store. By accessing or using the Site, you agree to be bound by these Terms.

TVAH is a brand owned and operated by [Your Company Legal Name], a company registered under the laws of India, with its registered office at Pune, Maharashtra, India.

2. Eligibility

You must be at least 18 years of age to use this Site and make purchases. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements.

3. Products & Pricing

All product descriptions, images, and prices displayed on the Site are subject to change without prior notice. We make every effort to display accurate information, but we do not warrant that product descriptions, pricing, or other content is accurate, complete, or error-free.

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes (GST) as per the Legal Metrology (Packaged Commodities) Rules, 2011.

4. Orders & Payment

When you place an order, you are making an offer to purchase products. We reserve the right to accept or reject your order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

We accept payments via credit cards, debit cards, UPI, net banking, and other payment methods as displayed at checkout. All payments are processed securely through our payment gateway partners.

5. Shipping & Delivery

Please refer to our Shipping Policy and Replacement & Cancellation Policy for detailed information about delivery timelines, shipping charges, and our replacement procedures.

6. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of TVAH or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from this Site without our prior written consent.

7. Product Claims & Disclaimer

Our products are cosmetics intended for external use only and are not intended to diagnose, treat, cure, or prevent any disease. The benefits described are based on Ayurvedic principles and traditional knowledge. Individual results may vary.

All our products comply with the Cosmetics Rules, 2020 and are manufactured under valid licenses as required by the Drugs and Cosmetics Act, 1940. Our products are not tested on animals.

8. Limitation of Liability

To the fullest extent permitted by applicable law, TVAH shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of the Site or purchase of products.

9. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

10. Consumer Rights

As per the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, you have the right to:

• Receive accurate information about products before purchase
• Return products as per our return policy
• Seek redressal for grievances through our grievance mechanism
• File complaints with consumer forums if disputes are not resolved

11. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, we have appointed a Grievance Officer to address your concerns:

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at: